Cancellation & Refund Policy

IslandSpots bookings are generally non-refundable and cannot be cancelled after purchase, unless an activity, experience, event, or rental is officially cancelled or rescheduled by the organizer. In that case, you get a full automatic refund.

Every booking on IslandSpots is for an activity, experience, rental, event, or service on a specific date or period of performance. Under Article 16(l) of Directive 2011/83/EU (the EU Consumer Rights Directive), contracts for leisure services with a specific date or period of performance are exempt from the 14-day right of withdrawal that normally applies to online purchases. This means there is no cooling-off period for bookings, and the cancellation rules below apply from the moment your booking is confirmed.

You confirm that you understand and accept this when you complete a booking.

• Cancellation by you: bookings are non-refundable. If you cancel for any reason — including a change of plans, travel disruption, or personal circumstances — you will not receive a refund, except where mandatory law requires otherwise.
• No-show: if you do not attend the activity at the booked date and time, you will not receive a refund.

• Cancellation by the organizer: you receive a full automatic refund of the amount you paid (including any taxes). You do not need to ask for it.
• Rescheduling by the organizer: the organizer may propose a new date. If the new date does not work for you, contact support@islandspots.io and you will receive a full refund.
• Organizer no-show: if the organizer does not provide the booked service at the agreed date and time, you receive a full refund and we will help you find an alternative where possible.

If a booking cannot take place due to an event beyond the organizer's reasonable control — for example, extreme weather, official closure, or a government restriction — the organizer must inform us and you as soon as possible. You receive a full refund.

If the service you received was materially different from the listing description (for example, a substantially shorter duration, different location, or missing inclusions), please contact the organizer first, then our support team at support@islandspots.io within 7 days of the booking date. After review, we may grant a partial or full refund at our discretion, up to the full amount you paid.

Refunds are processed to the original payment method, typically within 5–10 business days of approval (the timing also depends on your bank or card issuer). Where an organizer or creator has already received a payout for a refunded booking, the relevant amounts are recovered from future payouts or by reversing the transfer, as applicable. Taxes (such as IGIC) are refunded in proportion to the amount refunded.

If you dispute a charge with your bank or card issuer, we will review the dispute with the relevant evidence (booking confirmation, messages, and this policy). Filing a chargeback without a valid reason under this policy may be treated as a breach of our Terms. You can always contact support@islandspots.io before filing a chargeback — we are usually able to resolve issues faster than the chargeback process.

Questions about this policy: support@islandspots.io.